We couldn't be more excited that it's Jimmy or Molly's birthday but once you approve a design, it's yours. If you want to send back your item because you didn't like it once it's made, you can't.
All of us are big people and can not wear Molly's or Jimmy's size 5 shirt that was custom made for their birthday. Nor are we interested in going to Walley World, Disneyland or any other place.Also, we DO NOT schedule "in person" pick-ups. We tried that once and didn't like the doorbell ringing at 7:30 am on a Saturday morning. (it kind of disrupts the sleeping in thing). Your item is mailed, a tracking number is sent and that's all there is to it. We CANNOT be responsible for the USPS.